RFP News

Published on Sep 30, 2010

Wincor Nixdorf AG, one of the providers of IT solutions and services to retailers and retail banks, announced it has expanded its U.S. customer service and technical support network, with a 98.7 percent increase in the number of Wincor Nixdorf employed service technicians since 2009. Wincor Nixdorf now services 49 of the top 50 major metropolitan areas in the U.S.

Wincor Nixdorf initiated the significant expansion to support its 60 percent growth in net sales in North and South America for the first half of the 2009/2010 fiscal year. This growth can be attributed to increased sales of the company’s CCDM intelligent deposit technology, including sales to several top ten U.S. banks.

“Our goal is to continue to build Wincor Nixdorf’s service coverage area and in doing so, increase our ability to provide excellent customer service and technical support here in the U.S. where we are experiencing tremendous growth in the retail banking segment,” said Wincor Nixdorf Vice President, Service, Uli Seemann. “This growth is confirmation that even in a tough economy, banks are investing in the future by implementing the most innovative and secure technologies and services available to engage and acquire customers. Our solutions help our clients streamline processes and reduce expenses, and our expanded U.S. service footprint helps us further support our clients wherever they are located.”

Wincor Nixdorf’s service capability is supported by the emerging Wincor Nixdorf eServices Platform®, a global dispatching and coordinating system that ensures service resources are efficiently directed to meet each client’s unique need. The Company’s service team members include some of the world’s most highly-trained technicians who are experts in servicing Wincor Nixdorf products as well as multi-vendor platforms. Current service clients include some of the top performing banks in the U.S.

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