Diebold, Incorporated continues to expand the reach of its integrated services outsourcing portfolio. The company has been selected by Wichita Falls, Texas-based Union Square Federal Credit Union to deliver monitoring, remote services and enhanced security for its network of 21 automated teller machines (ATMs). The agreement also includes the addition of Diebold’s deposit automation technology to six of the credit union’s ATMs.
Union Square selected Diebold to provide several integrated services, including Advisor® ATM status monitoring, OpteView® remote services, endpoint protection monitoring, software subscription management and help desk support. The powerful combination of these services enhances Union Square’s ATM uptime and security, while enabling the credit union to minimize its operational infrastructure and equipment investments.
“Leveraging Diebold Integrated Services® provides additional layers of service and protection for our ATM network,” said Joe Mannion, vice president, information technology, Union Square Federal Credit Union. “With Diebold’s help, we are better prepared to provide consistent and secure transactions for our members.”
Union Square has also enhanced its members’ ATM experiences and improved its operational efficiencies by adding deposit automation technology to six of its most active ATMs. Diebold upgraded the ATMs with new hardware that supports envelope-free transactions, including enhanced note acceptors (ENAs) and Intelligent Depository Modules® (IDMs). The ENAs allow users to deposit up to 50 mixed-denomination notes, which are then verified and itemized note by note. The IDMs accept and process checks and bill payment documents. ATMs display cash and check deposit details on screen for customer verification and print deposit details, including check images, on receipts.
Automated note and check verification at the deposit automation-enabled ATMs has allowed Union Square to evolve from posting transactions the next business day to real-time posting, giving members immediate access to their deposited funds. In addition, Union Square now collects deposits for those ATMs weekly instead of daily, which reduces the frequency and cost of ATM deposit collections.
“Deposit automation not only adds convenience to ATM transactions, it also adds an element of trust for users,” said John M. Deignan, vice president, chief marketing officer, Diebold. “Union Square has reported an increase in the volume and values of check and cash deposits at its image-enabled ATMs. This is consistent with deposit automation implementations across the industry. Real-time account credit and detailed transaction summaries make the enhanced, envelope-free deposit experience attractive to consumers.”
To further enhance service to credit union members, Diebold and Union Square will launch MobiTransact®, a mobile banking solution later in 2011. The solution will empower members to use their mobile devices to complete transactions, transfer balances and make bill payments.
Diebold’s Integrated Services offering is ranked among the best in the industry for outsourcing excellence. The company has been named to the International Association of Outsourcing Professionals® (IAOP) Global Outsourcing 100® for four consecutive years.**
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