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SYNNEX Builds Up Platform BPO Services with New Acquisitions
Published on Nov 19, 2010

Concentrix Corporation, SYNNEX Corporation’s Business Process Outsourcing (BPO) segment, has acquired two complementary premier renewal platform companies; Aspire Technology Limited and Encover, Inc., both privately-held.

Aspire services IT vendors, distributors and resellers primarily in Europe driving renewal services through its proprietary RenewalsManager SaaS platform. Encover provides automated services primarily focused in the U.S., enabling IT vendors to manage renewals through their enterprise ChESS platform and providing professional services to increase warranty and license renewal rates.

Aspire and Encover together bring approximately 200 employees and $25 million in annual revenues. Aspire is headquartered in London, England and Encover is headquartered in San Francisco, CA. SYNNEX expects these acquisitions will incur some initial acquisition integration charges in the fourth quarter of 2010.

“We are excited to have Aspire and Encover become the foundation of our platform BPO services,” stated Kevin Murai, President and Chief Executive Officer of SYNNEX Corporation. “These investments represent a significant step forward in our BPO services strategy. We are fortunate to also gain the expertise from the leaders and employees of both organizations.”

“These companies complement each other well and are industry leaders with their respective proprietary technology platforms that help customers achieve greater success in their renewal programs. The combination of these companies gives us a solution set that fits multiple geographies, complexities and go-to-market strategies of clients for their renewal needs,” said Chris Caldwell, SVP and General Manager of Concentrix Corporation.

Clare Findlay, Chief Executive Officer of Aspire Technology Limited said, “With Concentrix’ growing global presence, we will be able to help our customers in new geographies while attracting new customers to our platform and services. We look forward to becoming a part of the Concentrix team.”

“Concentrix will help us leverage our deep domain knowledge and leading software solutions. By combining our capabilities and the scale that currently exists we will be able to fuel growth into new domestic and international markets,” said John Vitalie, Encover President and Chief Executive Officer. “We are very excited to be joining the Concentrix team.” ***

Source: Business Wire

Vendor name: SYNNEX Corporation | Aspire Technology Encover
Product type: BPM | BPM / Outsourcing | Business Intelligence | Cloud Computing Solutions | ERP | Outsourcing, Applications Software

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