RFP News

Published on Nov 17, 2010

SmarTone-Vodafone, a provider of total telecommunications services in Hong Kong and Macau, has upgraded to the next-generation of Convergys Rating and Billing Manager Smart App from Convergys Corporation. The two companies also signed a five-year service contract for the solution.

Already an existing Convergys client, SmarTone-Vodafone completed deployment of its upgraded Convergys Rating and Billing Manager in September 2010. Convergys Rating and Billing Manager is helping SmarTone-Vodafone drive customer loyalty through the launch of creative new services, such as mobile broadband and fixed mobile convergence. With Convergys Rating and Billing Manager, SmarTone-Vodafone can also provide real-time billing authorization for postpaid subscribers and speed pricing offers quickly and efficiently to market in a very competitive environment.

“Convergys’ successful relationship with SmarTone-Vodafone continues with this upgrade of our Rating and Billing Manager, which will enable our client to further differentiate itself in the competitive markets of Hong Kong and Macau,” said Choon Seng Tan, Vice President and Managing Director for Convergys in Asia Pacific. “Convergys supports SmarTone-Vodafone’s focused approach to enhancing customer loyalty and retention through real-time communication and new services.” ***

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