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ITA Software to Power US Airways’ Call Centers
Published on Sep 25, 2010

ITA Software, Inc., provider of innovative solutions for the travel industry, today announced US Airways has deployed QPX™ across its call centers to further decrease transaction times and improve the overall customer experience across its website and reservations call centers.

US Airways has been using QPX on since 2001 and ReShop™ in its call centers since early 2009. Now, US Airways is taking advantage of the rich features QPX offers in its call centers to provide improved call handling and customer service capabilities.

“There’s no doubt the addition of QPX to our call centers creates greater operational efficiencies. But customer satisfaction continues to rise dramatically as well,” said Kerry Hester, senior vice president, operations planning and support, US Airways. “We now have a more consistent brand experience, and we’ve made it easier for our customers to quickly find the information they need regardless of how they contact us.”

“US Airways is a valued, long-time customer and an excellent example of an airline that has taken advantage of ITA’s complete airfare pricing and shopping solution to ease the overall shopping experience for customers and agents,” said Gianni Marostica, chief commercial officer, ITA Software.

Product type: Business Intelligence | Data Distribution | Transportation | Travel and Hospitality | Voice Solutions

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