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EDB ErgoGroup Supports IT Functions of Systembolaget
Published on Nov 30, 2010

Systembolaget AB (the Swedish Alcohol Retail Monopoly) has chosen EDB ErgoGroup as its new supplier of IT operating services. The agreement gives EDB ErgoGroup responsibility for the entire value chain of IT functions at Systembolaget, ranging from the cash tills at its stores through to the central business systems. The agreement represents total contract value in the order of SEK 250 million over a period of five years.

Until now, Systembolaget has outsourced the operating services for its central IT operations of applications, but the company has operated the systems for its retail stores in-house. The new agreement gives EDB ErgoGroup responsibility for all IT operations, including capacity services, operating services for workstations and operating services for the till systems that serve all of Systembolaget’s approx. 400 retail outlets throughout Sweden. EDB ErgoGroup will also deliver a new IT platform for Systembolaget’s workstations based on its SKALA concept, using Windows 7 and Office 2010.

“Creating the opportunity to serve our customers in the best possible way is extremely important for Systembolaget. Our collaboration with EDB will improve the efficiency of our operations and give us more time to focus on serving our customers,” explains Anders Söderlund, Acting Head of IT at Systembolaget AB.

“The confidence in us that this contract represents is a reflection of the quality of services delivery that the merged EDB ErgoGroup can offer to its customers. This contract gives us the opportunity to demonstrate and make full use of the expertise offered by both EDB and ErgoGroup’s wholly-owned Swedish subsidiary SYSteam”, comments Thomas Parmbäck, Managing Director of EDB Business Partner in Sweden, who is also responsible at EDB ErgoGroup for sales to major customers. ***

Mandate details
Provider EDB ErgoGroup
Client Systembolaget AB
Mandate value SEK 250 million

Product type: BPM | BPM / Outsourcing | Communications | Computers / Hardware | Connectivity | Data | Document Management | Infrastructure | IT Consultancy | Outsourcing, Applications Software | Outsourcing, IT Infrastructure | Reporting

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