Digital Network

ATMonitor Venommedia Cooconnect

RFP News

Convergys and IP Integration Sign Contract
Published on Sep 23, 2010

Convergys Corporation (NYSE: CVG), provider of relationship management, announced today that its channel partner, IP Integration, (IPI) systems integrator located in Reading, has signed a contract for Convergys solutions with NHS Professionals (NHSP).

Already an IPI client, NHSP will now use Convergys Intelligent Interaction Solutions, including Intervoice [R] Voice Portal, Intervoice Advanced Notification Gateway, and speech recognition, as well as IPI’s Classify ME call classification application, within its Service Center.

NHSP is the largest provider of managed flexible services to the National Health Service in England with around 50,000 nurses, doctors, administration and clerical, and other healthcare professionals signed to its bank; placing approximately 2 million shifts a year and providing reliable flexible workers to around 80 NHS Trusts all across England. NHSP was looking for solutions to help it drive improved efficiencies within its Service Center operation.

With the solutions from IPI and Convergys, NHSP expects to save over one million minutes of customer service agent time annually through inbound and outbound call automation. The solutions enable NHSP to deliver proactive outbound communications regarding available shifts, which help drive flexible worker loyalty. Finally, the Convergys solutions help NHSP deliver high customer satisfaction through a user-friendly, intuitive interface and application that recognizes callers easily. NHSP expects to see a return on its investment in the solutions within one year.

“IPI and Convergys stood head and shoulders above the competition during the selection process for our IVR project,” said Phil Bartlett, NHSP Telephony Services Manager. “They invested time understanding our business, challenges, and objectives and always placed our customer’s needs front and centre of any recommendations. Their approach allowed us to address immediate business requirements, while setting the foundation for a strategic self-service roadmap.”


Tags
Product type: Business Intelligence | Collateral Management

0 comments Post Comment plus

On our website you can find 6000 products from 3157 companies
Announce your products/ services on RFPConnect.com! Listing Costs $250 per/year Get listed today!

Featured Vendor

PriceMetrix Inc.

Logo PriceMetrix is a software firm that helps retail wealth management firms and their advisors optimize selling efforts, manage clients, identify growth opportunit ...

VISIT VENDOR PAGE >>
Version Control

FRSGlobal − Front Runner in Risk Mgmt and Regulatory Reporting

picture

Steve Husk, CEO of FRSGlobal, discusses the factors financial institutions are faced with in order to equip themselves against the current regulatory environment.

View ISSUE >>
Whitepaper
Research Paper

Sponsored Vendors

Don't miss out!

We're constantly updating RFPConnect.com with the latest news and research from hundreds of leading technology vendors.

Sign Up to our e-mail alert service to stay up to date.