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Cherwell Software

Provider Description:

Cherwell Software

Cherwell Software was founded by a team of industry experts with decades of experience in Help/Service Desk/ITSM and CRM applications. Cherwell delivers a unique combination of state-of-the-art technologies with a focus and integrity that is refreshing. Cherwell does not burden customers with complex and costly system implementations. Our core product, Cherwell Service Management (CSM), provides enterprise-level functionality for your mid-market investment. CSM was built from the ground up using Microsoft .NET technology, utilising a true 3 tier client architecture and embraces industry best practices throughout. The built-in Cherwell development platform, based on CBAT (Code-less Business Application Technology), enables an IT staff to build any integrated business application without a programmer. As a true SaaS 3.0 solution – CSM deployment options range from traditional on-premise installations to 100% hosted. Learn more at

CSM offers ITIL v3 best practice functionality ‘out-of-the-box’ and is PinkVerify certified. All the required ITIL management process are delivered for a single license price per concurrent user and includes; Incident, Problem, Change, Configuration, Service Level Management, Release & Deployment, Service Asset & Configuration, Request Fulfilment, Knowledge. The inclusive license price also allows unrestricted use of the unique CBAT application development engine, enabling users to fully customise workflow processes and develop additional business applications. Additional management processes for Availability, Service Catalog, Event and Financial will be PinkVerify certified by Dec 2009.

Headquartered in Colorado Springs, Colorado with European offices located in the UK, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward “building innovative technology based on yesterday values.”


Company type Limited Liability Company (LLC)
Annual turnover N/A
Number of Customers Total 100+
Number of Employees 20+
Inception 2003
Specific geographical coverage Australia , Brazil , Canada , Costa Rica , Puerto Rico , United Kingdom , United States
Geographical coverage Europe , North America , Australia , South America


Branch 1

Country United States United States United Kingdom United Kingdom
Address line 12295 Oracle Boulevard, , Colorado Springs, CO 80921 Brinkworth House, Brinkworth , Chippenham, SN15 5DF
Telephone (with country code) +1 719 386 7000 +44 1793 680280
Web address
E-mail address


Country United Kingdom United Kingdom
Contact name Tony Probert
Contact Job Title European Managing Director
Contact address Brinkworth House, Brinkworth, SN15 5DF
Telephone number +44 1793 680280
Email Address [email protected]


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