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Service Delivery Manager

Cisco seeks a strong leader and communicator with a deep understanding of business fundamentals to lead consultant teams in the role of Manager, Advanced Services. In this position, you will be responsible for customer satisfaction, profitability and revenue generation for your area of responsibility. Success in this role requires an understanding of customer requirements and business metrics, and an aptitude for influencing and guiding internal stakeholders as well as customers and partners. This is a great opportunity for someone with strong customer-facing skills to apply their knowledge and experience in a role that is central to growth for an organization that is leading innovation in today’s networking technology industry.

This role is to manage a team of professionals specializing in Operate Services delivery for all the Cisco Theaters.
The Delivery manager will engage in pre-sales in APAC, understand Client requirements in other theaters, and create SOWs, proposals, quote, scope as well as develop and deliver Operate projects for enterprise level customers. Will document best practices and present at various leadership forums.
• Supervises the activities of the team with responsibility for results in terms of customer satisfaction and delivery assurance
• Manages overall operations of the team and projects, including resource allocation, contract negotiation, SoW creation and customer issue resolution
• Manages and directs the planning, implementation and management of transactional and Subscription projects invovling Operate Services
• Assumes leadership role in Cisco Services or cross-functional teams to drive service delivery and/or product improvements
• Represents Operate Services in EBC’s
• Participates in major cross-functional projects affecting Cisco business, product, or service leadership
• Works with little or no direction and is mindful of organizational goals and objectives.
• Independently identifies complex issues and resolves complex problems that impact strategic direction.
• May act as a SPOC (single point of contact) for AS delivery in certain customer accounts.

Business and Technical Skills
• Complete understanding of and experience in leading a team in applying elements Network management, three architectures – Borderless, Datacenter and Collaboration
• Proven business and technical expertise and extensive customer service engineering experience.
• Thorough understanding of networking technology and strong technical knowledge of company products and 3rd party NM tools.
• Demonstrates strategic skills.
• Excellent working relationships with other customer service organizations within Cisco and with appropriate business units.
• Ability to formulate and deliver complex presentations throughout Cisco and to customer technical departments.
• Demonstrated industry awareness.

Please send your profiles to suneetha at [email protected]**