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Whitepapers
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Family Investments
Published on
06 Jul 2012
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Family Investments has been looking after the finances of families for almost 37 years. It is a mutual organisation; run for the benefit of its customers, and the UK’s largest Child Trust Fund provider, managing over 3 billion pounds of family money for 1.75 million customers. Family Investments also provides the Post Office ISA range.
Family Investments had already taken the decision to implement a new voice recording solution for its customer services department, so the debit card solution needed to integrate with this. Several vendors were assessed and Magnetic North was selected as the solution provider. A key element of the decision was the inclusion of Semafone, which allowed for the entry of card data via the caller’s telephone keypad while the customer service agent remained on the line.
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