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Publications
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Published on
12 Nov 2011
Tata Power, India’s largest private power utility was looking to automate its power generation billing. Moving from a spreadsheet and people dependent process to a SAP platform was not easy. CIO Ujjal Kumar Ghatak along with TCS developed an innovative solution using standard SAP IS-U modules. This is how they did it.
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Published on
10 Nov 2011
Present Case Study released by INETCO Company uncovers the best way how INETCO Insight’s BTM software has helped Moneris Solutions to:
-Continuously monitor the performance of payment applications within over 350,000 merchant locations;
- Gain end-to-end visibility to reduce downtime and ensure every transaction is completed in a timely fashion;
- Improve operational efficiency by speeding up the isolation of root-cause issues that result in transaction slow-downs or failures.
The final results of BTM impact overcame Kin Lee-Yow ‘s expectations significantly.
Afterwards, Mr.Lee-Yow, General Manager, Gateway Services at Moneris Solutions commented : “With INETCO Insight, Moneris Solutions had gained the real-time visibility and historical transaction intelligence needed to deliver the best customer service possible to our growing merchant base. It is the only tool out there that brings real-time network, application and transaction intelligence together into one location. Sharing this tool with our service partner, the Royal Bank of Canada, has greatly expedited problem resolution and provided a way for us to work together and analyze the performance of every payment transaction.”
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Published on
09 Nov 2011
Pitney Bowes Management Services released a white paper that provides insight on improving document capture and processing to better manage the growing volume and types of inbound hard copy communications and warns of the risks associated with implementing an ad-hoc system in-house with limited IT resources.
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Published on
08 Nov 2011
Rigorous oversight is essential for financial institutions as regulators worldwide continue to scrutinise how outsourced relationships are operated. And with no let up from investors either, the pressure for transparency and control is being felt by financial institutions on all fronts.
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Published on
07 Nov 2011
The financial service industry has changed significantly over the last decade. Following the demise of Lehman and the implosion of AIG, the pace of change has increased dramatically. This rapidly changing environment requires significant investments in technology. Financial service firms are expected to spend over US$390 billion on information technology by 2012. Technology can be expensive, but if executed well, can become a key competitive advantage. A firm’s technology must be capable of tackling today’s complex challenges while remaining flexible and scalable enough to keep up with future market innovation.
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