CosmoCom’s mission is to optimize communication between organizations and their customers. Its systems are improving enterprise responsiveness and the customer experience while reducing costs for companies on every continent. CosmoCom is the global leader in Contact Center Consolidation 2.0 – the all-IP contact center strategy that helps companies to be more reachable and more responsive in a cost effective way, including those with the largest and most complex enterprise requirements.
Consolidation 2.0 encompasses everything: multiple locations including onshore, offshore, and home; formal and informal agents; captive and outsourced operations; multi-channel communication; and multiple applications. CosmoCom technology enabling Consolidation 2.0 is available as a premise-based solution within the enterprise, and as a service from top global service providers hosting it.
CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata Communications, PLDT, Verizon, KPN, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide.