RFP News

Published on Feb 24, 2010

Aternity Inc., end user experience management solutions for Global 1000 enterprises, announced that HealthCare Partners, a coordinated-care medical group in Southern California, has selected the Aternity Frontline Performance Intelligence (FPI) Platform for its strategic end user experience management initiatives. With Aternity, HealthCare Partners is monitoring and analysing the performance of its Allscripts™ Enterprise EHR deployment across its network base of more than 1,100 employed and affiliated primary care physicians and over 3,000 employed and contracted specialists.

The Aternity Frontline Performance Intelligence Platform arms IT and business executives with empirical evidence on how application performance and usage impacts end users’ productivity and how to optimize their technology to improve it. The Aternity FPI platform culls end user performance and usage metrics from mission-critical applications in both real and virtual desktop environments, enabling enterprises to quickly gain the agility required to rapidly address issues before they impact business results. Rapid implementation and integration result in immediate ROI.

“Our due diligence process to find the right tool that could provide comprehensive visibility into Allscripts Enterprise application’s end-user response time was a multi-year effort because of the application’s diverse technologies,” said Royce Uehara, Director of Clinical Information Systems (CIS) at HealthCare Partners. “It was critical that the solution we selected would be able drive a user-centric, proactive approach to our APM strategy. With Aternity, we can now preemptively detect issues, dynamically isolate the impacted users, and automatically identify probable cause, while also ensuring that our mission-critical business applications stay on target to deliver optimal up-time and service levels.”

“We are very proud to work alongside a medical group that has been publicly recognized for its health information technology systems that support clinical decision-making and promote evidence-based care,” said Trevor Matz, President and CEO of Aternity. “With the addition of Aternity’s user-centric, proactive management capabilities, HealthCare Partners can focus on patient care versus worrying about application performance issues.”

Source: Business Wire

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