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BMC Software is making its Remedy IT Service Management (ITSM) Suite available to customers via SaaS.
The BMC Remedy ITSM Suite On Demand solution is based on BMC’s service management suite that natively integrates ITIL® processes with service desk, incident, problem, change, release, asset, service request and service level management. This enables IT operations to quickly resolve business-critical incidents, reduce risk and enforce service level agreements without any on-premise infrastructure or support requirements.
BMC Remedy ITSM Suite On Demand is the cloud-based solution that delivers a fully integrated enterprise-class service management suite and a comprehensive self-service model that provides a dramatic increase in operational efficiency and service quality. As with BMC’s on-premise Remedy ITSM Suite, the on-demand solution natively integrates with the BMC Atrium Configuration Management Database (CMDB) – which gives customers a single view into how technology components support critical business services – in addition to the rest of the Business Service Management (BSM) platform.
“BMC Remedy ITSM is the heart of our service management implementation and provides a single point of entry for the thousands of daily incident and change requests coming into the support desk,” said Steve Carrell, director of Service Support at Intermountain Healthcare. “An on demand Remedy application that provides the flexibility to move from on-premise to SaaS while maintaining BSM workflows is very intriguing to us.”
Tightly integrated with BMC’s BSM platform, BMC Remedy ITSM Suite On Demand is also the only solution that allows customers the flexibility to seamlessly move from an on-premise service management solution to a SaaS delivery model and back again as business conditions warrant. The result is a true enterprise-class SaaS solution that provides the functional breadth and scalability that highly sophisticated customers demand while offering unmatched flexibility and investment protection.
BMC Remedy ITSM Suite On Demand is the latest BMC solution to be made available in the cloud. In November 2009, BMC and salesforce.com announced a strategic alliance to deliver BMC Service Desk Express on Force.com.
BMC Remedy ITSM Suite On Demand will be available in the second quarter of 2010.***
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