RFP News

Published on Sep 07, 2009

The integrated customer feedback feature from Parature is empowering organizations to not only achieve customer satisfaction, but obtain customer loyalty. By enabling them to obtain valuable feedback from multiple channels organizations can easily gauge customer and account happiness.

Parature is the company engaged in on-demand customer service software. Parature’s customer feedback features provide organizations with the ability to create custom feedback forms and get feedback from more customers more frequently. Feedback at the moment support is received – during tickets and chats – captures information specific to a support incident for immediate visibility into customer satisfaction.

Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world.

The seamlessly integrated suite of Parature Customer Service™ software modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. Parature integrates everything in one dynamic, unified system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.

“Parature continues to develop its customer service software to incorporate features that improve the customer experience,” says Duke Chung, CEO and president, Parature. “Parature’s integrated feedback enables our customers to both measure and react to user sentiment in real-time for increased satisfaction and loyalty. Parature Customer Service software reflects the commitment we have to our customers’ success and to providing the smartest, most efficient way for diverse organizations to deliver great customer experiences.” *

0 comments Post Comment

Post new comment

The content of this field is kept private and will not be shown publicly.

Your name *
Your E-mail*

What code is in the image?*