RFP News

Published on Nov 11, 2009

Cavalier Telephone, a full-service provider of reliable and efficient telecommunications solutions for business, consumer, and government customers, has signed a license agreement for Convergys’ Smart BSS Solutions.

Convergys will also provide Cavalier with consulting services as part of this agreement. Convergys will implement its Product Control Manager Smart App, a centralized product catalog and product lifecycle management solution, for Cavalier in the first quarter of 2010.

Convergys’ solution will help Cavalier, which serves hundreds of thousands of telecommunications customers throughout the eastern United States, automate the management of its products throughout the entire product lifecycle, rapidly launch new offers, and streamline the ordering and fulfillment of products.

“With Convergys’ Product Control Manager, we will now have a consolidated view of all our product data, which will allow improved order administration and lifecycle management, enabling Cavalier to achieve better service delivery timeframes and an overall improved customer experience,” says Rick Gambriel, CIO, Cavalier.

“Convergys’ Product Control Manager Smart App will help Cavalier dramatically shorten its time to market for new convergent offers and help drive significantly improved customer satisfaction, while also helping to reduce the costs associated with supporting a highly complex product portfolio,” says Bob Lento, president, Information Management, for Convergys. *

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