RFP News

Published on Oct 20, 2009

PivotLink, the provider of business intelligence (BI) solutions delivered via Software as a Service (SaaS), and TOA Technologies, the expert in SaaS solutions for mobile workforce management, announced a partnership to enhance visibility and provide deeper insight into a company’s mobile workforce operations.

The integrated TOA and PivotLink solution leverages TOA’s deep operational information about the mobile workforce and its interaction with a service company’s customers to deliver the insight for management decision support.

Under the partnership, TOA Technologies will resell PivotLink’s SaaS BI solutions with TOA’s ETAdirect, an on-demand solution that plans, routes and manages the mobile workforce in the cable, broadband, telecom, and other service and delivery industries. ETAdirect regularly improves workforce efficiency for TOA’s clients by more than 35% and saves companies an average of USD 10,000 in operating expenses per mobile employee annually.

Averaging more than 1,300,000 ad hoc reports per month, PivotLink’s on-demand reporting and analytics solution offers more than 15,000 business users the power, flexibility and simplicity to make profitable decisions in less time at a dramatically lower cost. PivotLink solutions like the PivotLink Gadget for Google make it easy for users to add data from TOA’s mobile workforce management system and combine it with other cloud sources, such as market data, customer account histories, traffic reports and weather forecasts. Clients can then publish and share secure, collaborative reports and dashboards across the company and with partners and customers.

“In order to optimize field employee’s routes by accurately predicting job duration and appointment times, our solution handles a vast amount of data about mobile workforce activities. Through this partnership with PivotLink, TOA can now offer integrated reporting that provides deeper insight into key performance data, allowing our clients to make better and informed operational and customer care decisions. This is the definition of true mobile workforce intelligence,” says Dr. Assaf Morag, vice president of business development at TOA Technologies.

“In the service industry, distancing yourself from competitors requires outstanding customer satisfaction and retention through deep analysis of performance patterns. Understanding trending in on-time arrivals, high job completion rates, optimum staffing levels and profitable schedules is central to providing excellent customer service,” says Lorna Bender, vice president of channels and alliances at PivotLink. “Instead of spending millions of dollars on logistics systems that limit reporting to just a handful of users, customers can now use PivotLink and TOA to make operational BI a reality for thousands of users at a price point all companies can afford.” *

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