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Autotask-Autotask Pro
- Vendor:
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Autotask
- Categories:
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Payment Systems / ATM
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Business Intelligence
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Reporting
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Webinar Solutions
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Time Tracking
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- Price:
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Available on request
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Product Description:
Autotask Pro is the all-in-one web-based Professional Services Automation (PSA) software designed to help MSPs and IT Service providers to run their businesses better, more efficiently, and more profitably. That`s a bold promise, but it delivers by getting your entire team all working off of literally the same customer and business information, all in real time.
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Reporting Capabilities:
Autotask is built with multiple integrated modules - including service desk, project management, CRM, Contract Administration, time tracking, billing, reporting and business analytics -- that all run off the same database, and are accessible from a single screen. The base package of the software also includes Expense Management, Quote Management, and real-time integration with Microsoft Outlook for e-mails, MSWord for mail merges, and MS Excel for easy importing and exporting of your data the way you want it.
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Workflow Capabilities:
Autotask has established a special initiative - The Ready-For-Autotask program - that features partnerships with the leading providers of remote monitoring and management (RMM) software. Whenever products from these companies generate e-mail alerts, Autotask is able to capture alert, automatically generate a service ticket, and then automatically route it to the proper resource for resolution - all based on workflow rules you create. Alerts can be handled based on type and priority, and there is even an autoescalation feature to reroute tickets when specific conditions are not being met.
Autotask can be easily configured to support your unique IT Services business functions. Individual modules can be turned on and off across-the-board, or you can give individual users different levels of access and different views on the data, depending on their function. And, to get even more power at your fingertips, you can take advantage of our flexible licensing plan that allows you to add subcontractors onto your system, and only pay for them when they are working on projects for you.
COMPANY CONTACT DETAILS
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Country
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United States
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Contact name
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General Enquiry
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Contact job Title
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General Enquiry
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Telephone number
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(518) 720-3500
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Email address
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info@autotask.com
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Mailing address
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26 Tech Valley Drive Suite 2 East Greenbush, NY 12061, USA
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Where Technology Buyers Meet Technology Sellers 
