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Featured Vendor
For almost 25 years, SLIB has been a reliable partner to the financial industry, in step with the changes in the European securities landscape, by offering its customers innovative software solutions to streamline their securities processing and improve their performance, whilst mitigating their risks.
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ABM Knowledgeware Ltd-ABM CARE®
- Vendor:
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ABM Knowledgeware Ltd
- Categories:
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Employee Benefits Systems
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Compliance and Regulations
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Webinar Solutions
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HR
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- Price:
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Available on request
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Product Description:
“Grievances” or “Complaints” form an inevitable part of the day-to-day life of citizens. Majority of the grievances in the day-to-day life of citizens pertain to govt. offices. Even within govt. offices, those offices which have large employee strength also need to handle “grievances” of their employees. On the other hand, citizens find it very difficult to lodge complaints as well as to know the status of the resolution of these complaints.
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Reporting Capabilities:
* Focused on Citizen Grievances
* Facilitates offices to implement Citizen Charter
* Auto Escalates Complaints and keeps system in pressure
* Enables Citizen to know status of complaints
* Web-enabled with ready category database of common complaints for various types of government organizations
* Independent of operating system or RDBMS
* Available in all Indian languages
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Workflow Capabilities:
* Lodging of complaints through Internet, Kiosks, CFCs, Telephone, and Letters etc.
* Facilitates knowing the status of complaint resolution without assistance.
* Provides mechanism for implementing rule based grievance redressal for variety of organization.
* Enforces proactive grievances redressal by “Auto-Escalation”
* Scalable within the organization irrespective of geography.
* Provides Common interface to citizens for grievance lodging with different organizations.
* Technological Scalability
* Enforces defining pragmatic rule based grievance redressal mechanism.
* Provides for all the possibilities arising in the process of complaint resolution.
* Users find it easy for day to day use since most of the software is menu driven and requires minimal fresh data entry
* Features like “Snap Shots” make the employees involved in complaint redressal fully aware of the pending jobs and keep them well in control of the situation.
* Provides real time MIS where the decision maker will be able to know the performance of his organization at macro level and at the same time, can drill down right upto tracing an individual complaint
COMPANY CONTACT DETAILS
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Country
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India
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Contact name
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General Enquiry
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Contact job Title
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General Enquiry
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Telephone number
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22-24379402
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Email address
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egovernance@abmindia.com
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Mailing address
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5, Unique Industrial Estate Off Veer Savarkar Marg Prabhadevi Mumbai, 400 025 India
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Where Technology Buyers Meet Technology Sellers 
